FAQ

Q. What methods of payment do you accept?

A. We presently take American Express & Visa Card.

Q. In what currency are your prices?

A. All our prices are in US Dollars.

Q. Is there a minimum order?

A. No there is no minimum order.

Q. How do we know which items are in stock?

A. All the items listed on our site are in stock. If an item is sold out we will remove that item from the site until the stock has been replenished and which time it will be put on the site again.

Q. Do you guarantee delivery?

A. Yes we guarantee delivery. In the very rare circumstance that you do not receive your cigars we will either refund your card or re-ship your cigars.

Q. How will I know if my order has been successfully received by you?

A. Once you place your order you will receive an automated order confirmation from us. This means that your order has been well received by us and that it is being processed. If you do not receive this automated order confirmation then the chances are that the order did not go though. In such circumstances please contact us immediately for clarification.

Q. How long will it take to process my order?

A. Once we receive your order it takes us 2 to 4 working days to process.

Q. How long will it take to receive my order?

A. Once your order has shipped it should take 3 to 22 working days to be received by you.

Q. What about my privacy? Is my personal information protected?

A. We do not share or grant access to any customer data to any persons or entity outside our company.