In our Terms & Conditions we stipulate the following :
In the event of a return, we will send the parcel again only after we receive the returned goods and the customer has to pay the additional freight charges.
IMPORTANT : Any orders for either cigars or tobaccos or accessories which are sent
to an address outside of the U.S. may attract local import duties or taxes and may be contrary
to local regulations and laws.
It is the customer's responsibility to clear and pay any subsequent taxes or duties pertaining
to the goods. Ignorance of such laws, where applicable is no defence. We do not accept
responsibility for goods which are either held or confiscated by customs agencies once dispatched.
Nor will any refund be applicable in such circumstances.
If you have any questions, Please email us at firstname.lastname@example.org.