In our Terms & Conditions we stipulate the following :
Please contact customer service for more information on returning an item. Should you want to return your product that is not damaged or incorrect, please be aware you will be responsible for all shipping charges. Product must be returned in the same condition in which it was shipped. Please be aware if you feel something is wrong with the cigars you must contact us within seven days of delivery.
IMPORTANT : Any orders for either cigars or tobaccos or accessories which are sent
to an address outside of the U.S. may attract local import duties or taxes and may be contrary
to local regulations and laws.
It is the customer's responsibility to clear and pay any subsequent taxes or duties pertaining
to the goods. Ignorance of such laws, where applicable is no defence. We do not accept
responsibility for goods which are either held or confiscated by customs agencies once dispatched.
Nor will any refund be applicable in such circumstances.
If you have any questions, Please email us at email@example.com.